At HOEXL, customer satisfaction is our top priority.
We stand behind the quality of our products, and if for any reason you are not completely happy with your purchase, we are here to assist you

and make things right.

🧳 Returns and Exchanges

We offer a 30-day return window on most of our products, starting from the date your order is delivered.
If your HOEXL product doesn’t meet your expectations, you can return it for a replacement or refund.

Please Note:

  • Customised or personalised items cannot be returned or exchanged, as they are made specifically for you.
  • Returns will only be accepted if the product is in its original packaging, in resalable condition, and accompanied by the original invoice.

📦 Conditions for Returns

To maintain product quality and ensure a smooth return experience, please make sure that:

  • The item is unused, undamaged, and in its original condition.
  • All original tags, accessories, and packaging are included.
  • The product was purchased from our official website (www.hoexl.com).

Items purchased through physical retail stores or third-party sellers are not eligible for online returns.

📨 How to Initiate a Return

To start your return or exchange process:

  1. Email us at ssrnenterprises@gmail.com
  2. Mention your Order ID, reason for return, and attach relevant photos if applicable.
  3. Our support team will review your request and guide you through the return process.

💰 Refund Process

Once your return is received and approved:

  • Your refund will be processed within 5–7 business days, depending on your payment method and bank processing times.
  • Refunds will be issued to the original payment method used during purchase.

If you experience any delays, please contact us at ssrnenterprises@gmail.com or call +91 93429 51941 — we’ll be happy to assist.

⚠️ Important Notes

  • Returns without the original invoice or packaging will not be accepted.
  • Please ensure that the item meets the return conditions to avoid any delays in processing.
  • Gift cards and customised products are non-returnable and non-refundable.
  • Courier charges for sending the product back must be borne by the customer.

Once the item is repaired or replaced, HOEXL will cover the return courier charges.


🚫 Exclusions

We do not offer returns, exchanges, or refunds on:

  • Customised or personalised items
  • Gift cards or promotional vouchers

📩 Need Help?

For any queries or assistance related to returns, replacements, or refunds, please contact us:

HOEXL Customer Support
 📧 Email: ssrnenterprises@gmail.com
📱 Phone: +91 93429 51941
🕒 Support Hours: 10:00 AM – 6:00 PM, Monday to Saturday