Thank you for shopping with HOEXL!
We’re dedicated to ensuring a smooth and timely delivery experience for every order.
📍 Shipping Locations
- We deliver across all major cities and towns in India.
- If your address is not serviceable, we will notify you during checkout or via email shortly after your order is placed.
⚙️ Order Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
⏱️ Estimated Delivery Time
| Location Type | Estimated Delivery |
| Metro Cities | 2–4 business days |
| Other Cities & Towns | 4–7 business days |
| Remote Areas | Up to 10 business days |
Note: Delivery timelines may vary during peak seasons, promotional events, or due to unforeseen courier delays.
📦 Shipment Tracking
Once your order has been dispatched, you will receive an email and/or SMS with:
- Tracking number
- Courier partner details
You can track your package through the link provided or directly on the courier’s website.
🚛 Delivery Partners
We work with trusted logistics providers such as
Delhivery, Blue Dart, DTDC, Ecom Express, and India Post
to ensure safe and timely delivery.
📭 Missed or Failed Deliveries
If the delivery is missed:
- Our courier partners will attempt delivery up to 3 times.
- If unsuccessful, the order will be returned to us.
- For redelivery, please contact our support team.
⚠️ Damaged, Lost, or Tampered Packages
If you receive a package that is damaged, tampered with, or not delivered:
- Notify us within 48 hours of delivery.
- Email ssrnenterprises@gmail.com with your Order ID and relevant photos of the packaging and item.
- We will resolve the issue through a replacement or refund as per our return policy.
🌏 International Shipping
At the moment, we ship only within India.
We look forward to expanding internationally soon!
💬 Customer Support
For any assistance related to shipping or orders, please contact:
📧 Email: ssrnenterprises@gmail.com
🕒 Support Hours: 10:00 AM – 6:00 PM (Monday to Saturday)